Frequently asked questions
Agents Only
Happiness Agent
Owner Happiness
Owner Help
Listing Your Car
- ★ What are the terms of Getaround's 30-day free trial?
- What is Getaround’s earnings guarantee? (discontinued)
- How do I list my car?
- Are there any restrictions on what car can be listed?
- If my car is leased, can I share it on Getaround?
- What is the Getaround Connect™?
Managing Your Car
- Can I leave personal belongings in my car?
- California Safety Recalls FAQ
- What is Power Cycling?
- How should I prepare for rentals?
- What are my responsibilities as a car owner?
- My car has an Radio Frequency (RF) pouch. What is it, and why do I need it?
Gas, Mileage, Tolls & Tickets
- What should I do if my car gets towed?
- What should I do if a renter forgets to refuel?
- Are renters responsible for traffic tickets or parking citations?
- Is there a mileage cap for renters when using my car?
- What is Getaround's automatic toll feature, and how do I use it?
- How do I register for Getaround Autotoll?
Parking
- What is the street parking policy for owners?
- What is Getaround dedicated parking?
- If I park my car on the street, what are my responsibilities as an owner?
- Can I ask renters to park my car in a spot that will be safe for longer than 24 hours?
- Am I responsible for securing a street parking permit for my car?
- If I park my car on the street, what kind of wear and tear should I expect?
Renter Feedback & Abuse
- How does Getaround screen renters?
- Are renters allowed to use my disabled placard and/or plates?
- How can I submit feedback for my renters?
- What if a renter returns my car late?
- What if a renter returns my car dirty or damaged?
- What happens if a renter smokes in my car?
Insurance & Damage Claims
- What is Getaround Fix?
- Questions about my Getaround Fix estimate
- I share my Subaru on Getaround. What should I know about maintenance?
- What is Getaround’s vendor policy for repairs?
- How does Tow and Storage work?
- Where can I find my insurance card?
Earnings & Payments
- Earnings Overview
- Washington D.C. Predictive Pricing Bonus Details
- Chicago Predictive Pricing Bonus Details
- What is the Early Adopter Bonus?
- Getaround Hourly Rate Pricing
- Getaround Predictive Pricing
Owner Policies & Fees
Renter Help
Getting Started
- ★ Am I eligible to book with Getaround?
- How Does Getaround Work?
- I’m a City CarShare member. How do I activate my Getaround account?
- Can I refer friends to sign up for Getaround?
- The Getaround Android App
- Where is Getaround available?
Booking Your Trip
- ★ How do I apply a promo code?
- ★ How do I cancel a trip?
- ★ Can another driver use my car during my trip?
- What happened to City CarShare's wheelchair accessible vans?
- How do I change a trip?
- I cannot find a car to request. Where did they all go?
Pickup & Return
- How Do I End My Trip
- What do I do if I left something in the car?
- The car I rented has a lockbox, how does it work?
- I found a Getaround key and keychain. How do I return it?
- What is a "smart" key, and what does it mean for me as a renter?
- The car I rented has a Radio Frequency (RF) pouch. What is it, and how do I use it?
Gas, Mileage, Tolls & Tickets
Pricing & Payment
- How do I update my billing information?
- I’m a City CarShare member. How do I view my past City CarShare trips?
- I’m a City CarShare member. Can I apply my City CarShare promo codes, credits, or coupons on Getaround?
- Does Getaround charge a booking fee when renting a car?
- If I cancel a trip, will my credit card be refunded automatically?
- Why was I charged more than the price of my trip?
Insurance & Damage
Renter Policies & Fees
- Does Getaround charge a fee for renters under 25?
- What is the good faith deposit?
- Am I responsible for paying for any roadside assistance costs?
- If the car gets towed during or after my trip, am I responsible?
- What happens if I misplace or lose the key to the car I'm renting?
- Does Getaround charge service fees?
Driving with Uber
- Drive with Uber Fuel Policy FAQ
- Can I use Getaround to drive with Uber?
- How do I sign up to drive with Uber on Getaround?
- I signed up to drive with Uber on Getaround, but I'm having trouble going online.
- Am I responsible for gas when I drive with Uber on Getaround?
- What if the gas tank of the Drive with Uber car is empty at pickup?