At Getaround, we believe in the importance of a comprehensive and transparent review system that reflects our community’s genuine feedback. For this reason, vehicle reviews are not evaluated for removal where a Host and Guest simply disagree about the events of a trip and/or believe that a review was unfair.
Reviews are evaluated in the following limited circumstances:
- the use of profanity, vulgar or threatening language
- the use of extortion or incentivization
- the presence of personally-identifying customer and/or Getaround employee information such as addresses, phone numbers, or last names
- reviews for booked trips that didn't actually take place
- reviews left in retaliation or in connection with a dispute between customers