We hope and expect that riders treat Getaround cars with care and respect. If an incident involving a rider results in damage or mess to a Getaround car and you believe the rider should be charged for damage or mess, please save all receipts and reach out to Uber to report the issue.
You can do this by opening your Uber driver partner app and selecting Rider Feedback → Fare Adjustment: Request a Cleaning Fee.
As the driver of the vehicle, you are responsible for cleaning and returning the Getaround vehicle in the condition you received it. If you return the car unclean, Getaround will bill your account for a Cleaning Fee equivalent to the cost of cleaning + $25.00 as per our fee schedule and Guest Policy.
If you need assistance, please contact Getaround support by clicking here.
