Getaround provides complimentary 24/7 roadside assistance during your rental. If you experience car trouble, pull over to a safe place and contact Getaround support by pressing the "Help" button in the upper right corner of the trip page in the Getaround mobile app.
If you have Uber riders in the car at the time of the incident, be sure to pull over location that is safe for both you and your rider(s) to exit the vehicle.
If roadside assistance is required, you are responsible for staying with the vehicle until the issue is resolved or otherwise arranged with Getaround. If a car is abandoned while waiting for roadside assistance you may be charged the cost of roadside assistance services.
If there is an emergency or anyone is hurt always call 9-1-1 first and prioritize everyone's safety.