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What do I do if the car I've rented is dirty at pick up?

If the Getaround vehicle you rented is dirty when you arrive, please take photos of the car's condition and submit them through the walk-around inspection feature in Getaround's mobile app. If the car is too dirty for you to proceed with your trip, please call 1-866-GETAROUND (1-866-438-2768) to report the mess and request a rebooking.

Renters are responsible for returning the car in the same condition (or better) than they received it. Please do not leave any trash, excessive dirt, sand, pet hair etc in the vehicle. If the vehicle is excessively dirty upon return, you will be charged a $100 Cleaning Fee. If a car is returned with evidence of smoking, you will be charged a $500 Smoking Fine. 

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