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What should I do if the gas card is missing in the car I rented to drive with Uber?

At the start of your trip, you should inspect the car and double-check that the gas card is present. If you notice that the Getaround gas card is missing at any point in your trip, contact Getaround support immediately at 1-866-GETAROUND (1-866-438-2768) to report the card as missing. Getaround support may be able to assist you with a backup gas card.  

If the gas card is missing and no backup card is available, you'll need to purchase gas with your own payment method and save your receipt. You'll then need to email the receipt to help@getaround.com, and Getaround will issue your gas reimbursement as a refund from your trip price. 

Remember that you're responsible to ensure that the car has at least 1/4 tank of gas when you return it. If the car is returned with less than ¼ tank of gas, you will be charged a $15 Fuel Fee. This fee is covers the inconvenience to the next driver partner, who will need to immediately fill gas upon pickup. 

If you have difficulty fueling the vehicle or are unsure which fuel to use please call Getaround at 1-866-GETAROUND (1-866-438-2768).

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