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What if the car I booked is damaged at pickup?

When you arrive to pick up a Getaround car and start your trip, it's important to take a moment and complete a walk-around inspection of the car's condition, and send in a quick report from the Getaround mobile app. By taking just a few moments to inspect the car and report any existing issues, you alert Getaround to any potential safety or maintenance concerns and help ensure that you won't be held responsible for existing damage or mess.

If the existing damage renders the car unsafe or undesirable for your trip, please take photos and call Getaround immediately at 866-GETAROUND (866-438-2768) to report it and request a to be rebooked. 

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