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What if my windshield is chipped or cracked?

You should avoid driving with a chipped or cracked windshield as the natural course of driving will only make things worse, and can permanently damage the structural integrity of the windshield. With chips, cracks, or rock-chips in a windshield, it's best to bring the car into an auto-glass repair specialist as soon as the problem is discovered—don't go to a general mechanic or collision center.

Before your trip starts

Before your trip starts, if you notice a windshield chip when you arrive at the car, email help@getaround.com or call 1-866-GETAROUND. Message the owner to let them know of the situation. We'll help you secure an alternate vehicle or advise you if we think it's okay to drive the car.

If the windshield chips or cracks in the middle of your trip, email help@getaround.com or call 1-866-GETAROUND as soon as you can. We will help you diagnose and resolve the situation.

If the crack is longer than 3 inches or the chip is close to the size of a quarter

  • Stop driving!
  • Our insurance will cover the cost of repairs for a chip or crack that is not normal wear—if you're not negligent in reporting the problem.
  • As with all insurance claims, you are responsible for repairs up to the insurance deductible. Be proactive!

If you're forced to drive with a chipped or cracked windshield

  • Don't take the car through a car wash as water can seep into and expand the crack or chip.
  • Don't slam the car doors or trunk (you shouldn't do this anyway!) as that will send vibrations through the windshield.
  • Avoid extreme temperatures from the sun, from ice or snow, or from blasting the A/C inside the car.
  • Avoid getting the windshield dirty as that will make repairs more challenging—place Scotch tape over the crack if necessary.

 

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