You should avoid driving with a chipped or cracked windshield as the natural course of driving will only make things worse and can permanently damage the structural integrity of the windshield. We're here to help!
Before your trip starts
Before your trip starts, if you notice a windshield chip when you arrive at the car but think it is fine to drive, please document it in your pre-trip inspection.
If you are concerned the car is not safe to drive, message the Host to let them know of the situation or contact us directly using the "Help" button on the trip page of the Getaround mobile app. We'll help you secure an alternate vehicle or advise you if we think it's okay to drive the car.
If the windshield chips or cracks in the middle of your trip, please call as soon as you can. We will help you diagnose and resolve the situation.
If the crack is longer than 3 inches or the chip is close to the size of a quarter
- Stop driving!
- Our insurance applies for a chip or crack that is not normal wear—provided it is properly reported.
- As with all insurance claims, you are responsible for repairs up to the insurance deductible. Be proactive! Unreported damage carries a fee.
If you're forced to drive with a chipped or cracked windshield
- Don't take the car through a car wash as water can seep into and expand the crack or chip.
- Don't slam the car doors or trunk (you shouldn't do this anyway!) as that will send vibrations through the windshield.
- Avoid extreme temperatures from the sun, from ice or snow, or from blasting the A/C inside the car.
- Avoid getting the windshield dirty as that will make repairs more challenging—place Scotch tape over the crack if necessary.