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How do I cancel a trip?

How to Cancel

If you have an iPhone, you can cancel your trip yourself within the Getaround mobile app. Start by navigating to your upcoming trip page in the app, and tap on the dropdown menu at the top right. From the dropdown, tap on "Cancel your trip" and complete the prompts to cancel your trip: 

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If you do not use our iOS app but you need to cancel a trip, just send an email to help@getaround.com to let us know you are canceling. We will take care of everything from there. You can also cancel your trip by calling into our Helpdesk at 866-438-2768.

Once a trip has started, it cannot be canceled and is non-refundable.

Cancellation Fees

In certain cases, Getaround may charge a cancellation fee to compensate the car owner for the time the car was booked and unavailable to other potential renters. That said, we understand that life happens, and you may need to cancel a trip from time to time. You can avoid paying a cancellation fee by: 

  • Canceling within 1 hour of booking your trip
  • Canceling with at least 24 hours notice

1-Hour Cancellation Grace Period

When you book a Getaround trip, you have a 1 hour grace period to cancel the trip with no fees assessed, as long as you cancel before the trip start time.

For example, at 4:15PM you book a trip that starts at 6:00PM. You have 1 full hour from the moment of booking (up to 5:15PM) to cancel with no fees. 

Remember: once a trip starts, it cannot be canceled. For example, at 4:15PM, you book a trip that starts at 5:00PM. You can cancel your trip at any time up to 4:59PM, but once the trip has started (at 5PM), it cannot be canceled. 

24 Hours Notice

Beyond the 1-hour cancellation grace period, you can still cancel a trip at no charge as long as it's more than 24 hours before the trip start time. 

If you cancel outside of your 1-hour cancellation grace period, the following renter cancellation fees apply:

  • Cancellation more than 24 hours before the Trip starts: no fee.
  • Cancellation less than 24 hours before the Trip starts: 50% of Trip rate.

When you cancel a trip, a renter cancellation fee may be charged at Getaround's sole discretion. This fee is charged to compensate for the time the car was booked and unavailable for other potential renters. 

Extreme Weather Events and Emergencies

The safety of our community members is always our top priority, and we understand that severe weather events can make it unsafe and inadvisable to be out on the roads. If you're experiencing an extreme weather event (as deemed by the National Weather Service or another government agency) and you'd like to cancel your trip, we can cancel your trip for you with no cancellation fees. Please contact us directly or call us at 866-GETAROUND (866-438-2768), and we'll cancel your trip.

If you're renting a Getaround car during an extreme weather event and you're having difficulty picking up, operating, or returning the car, please contact us directly or call our 24/7 support line - we're here to help.

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