How to Cancel
You can cancel your trip yourself within the Getaround mobile app on iOS or Android. Start by navigating to your upcoming trip page in the app, and tap on the dropdown menu at the top right. From the dropdown, tap on "Cancel your trip" and complete the prompts to cancel your trip:
If you do not use our mobile apps (iOS or Android) but you need to cancel a trip, you can cancel on web by visiting getaround.com and signing into your account. Navigate to your upcoming trip page, and you'll see the Cancel trip button: click on the button and follow the prompts to cancel your trip:
Once a trip has started, it cannot be canceled and is non-refundable.
In certain cases, Getaround may charge a cancellation fee to compensate the car owner for the time the car was booked and unavailable to other potential renters. That said, we understand that life happens, and you may need to cancel a trip from time to time. You can avoid paying a cancellation fee by:
- Canceling within 1 hour of booking your trip
- Canceling with at least 24 hours notice
1-Hour Cancellation Grace Period
When you book a Getaround trip, you have a 1 hour grace period to cancel the trip with no fees assessed, as long as you cancel before the trip start time.
For example, at 4:15PM you book a trip that starts at 6:00PM. You have 1 hour from the time of booking (up to 5:15PM) to cancel with no fees.
Once a trip starts, it cannot be canceled.
24 Hours Notice
Beyond the 1-hour cancellation grace period, you can still cancel a trip at no charge as long as it's more than 24 hours before the trip start time.
If you cancel outside of your 1-hour cancellation grace period, the following renter cancellation fees apply:
- Cancellation more than 24 hours before the Trip starts: no fee.
- Cancellation less than 24 hours before the Trip starts: 50% of Trip rate.
When you cancel a trip, a renter cancellation fee may be charged at Getaround's sole discretion. This fee is charged to compensate for the time the car was booked and unavailable for other potential renters.
Extreme Weather Events and Emergencies
The safety of our community members is always our top priority, and we understand that severe weather events can make it unsafe and inadvisable to be out on the roads. If you're experiencing an extreme weather event (as deemed by the National Weather Service or another government agency) and you'd like to cancel your trip, we can cancel your trip for you with no cancellation fees. Please contact us directly or call us at 866-GETAROUND (866-438-2768), and we'll cancel your trip.
If you're renting a Getaround car during an extreme weather event and you're having difficulty picking up, operating, or returning the car, please contact us directly or call our 24/7 support line - we're here to help.