Congratulations, you’ve booked a trip on Getaround and joined our carsharing community!
You can get all the details about the car, the trip, and pickup instructions you need on your Trips Page. You can get to this page by clicking the menu icon on the top left of the mobile app and clicking ‘Trips’ or by clicking here on web.
To pick your vehicle up, go to the location indicated on the vehicle’s profile. You will see the location indicated on your confirmation email as well. When the start time of your trip begins you will have access to unlocking the car in the app. Click ‘Car Key’ and you will be prompted to unlock the car and begin your pre-trip inspection of the car.
During the inspection you should make us aware of any damage and confirm the level of the fuel gauge. You are only responsible for filling the tank back to the level it was at when you arrived, so if it less than full please be sure to upload an image of the gauge during inspection.
If you do not have an iPhone or Android, use the link we sent you in your confirmation email to unlock the door with your smartphone or call us at 1-866-Getaround. We can unlock the door for you. At the end of your rental, return the vehicle to the home location and be sure to leave the car in the same condition (or better!) that you found it in. Be sure to budget 10 minutes at the end of your trip to fill the tank up with the gas you used.