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I have a trip scheduled. Now what?

If it is your first trip, you may need some guidance on what to do.

To pick your vehicle up, go to the location indicated on the vehicle’s profile. You will see the location indicated on your confirmation email as well.

If you are renting a Getaround vehicle, you simply go to the vehicle’s location and use the Getaround application on your iPhone or Android to open the door.

If you do not have an iPhone or Android, use the link we sent you in your confirmation email to unlock the door with your smartphone or call us at 1-866-Getaround. We can unlock the door for you.

At the end of your rental, return the vehicle to the same location. Be sure to fill the tank up with the gas you used during the rental!

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