Guests are responsible to refill the fuel used during a trip. To make keeping track of fuel usage simple for all parties, Getaround uses on-board data or prompts Guests to record the fuel levels and take a picture of the gauge at the start and end of every trip. These fuel levels and photos are displayed on the trip receipt after the trip.
If one of your Guests returns a car with less fuel than at the start of the trip, they will be automatically charged for the missing fuel and you will be compensated according to our Fee and Commission Policy. If, for any reason, you find that your vehicle was not refueled and there is no record of the fuel charge on the trip receipt, we recommend you refuel your car at your soonest convenience and submit the receipt to our help center with the name of the Guest and the date of the trip. It must be a physical printed receipt and submitted within 7 days of the trip in question.