Follow

Why was I charged more than the price of my trip?

As a security measure, we may add a temporary authorization of up to $150—usually for first-time renters only. We temporarily authorize your card to ensure there are sufficient funds in the case of an extension or community violation.

The authorization is immediately voided and the money is not taken from your card. However, this will usually show as a pending charge. When the charge settles, it will settle to the correct amount which was displayed when you checked out. Depending on your issuing bank, these funds may take 5-7 days to become available.

Was this article helpful?
1 out of 2 found this helpful
Have more questions? Submit a request
Powered by Zendesk