Car Returned with Smoke Odor

Getaround has a zero tolerance policy for smoking in Getaround vehicles. If there is photographic evidence of a Guest having smoked in your vehicle requiring a full interior detailing we will happily reimburse you up to $150.00 to have your vehicle cleaned as outlined in our Fee and Commission Schedule. If there is no physical evidence, Ozone treatments are usually sufficient to remove odor and are much quicker than interior detailing. In all cases, we'll handle the Guest side of things.

Hosts are responsible for submitting clear, valid receipts from verifiable vendors in order to be eligible for any trip-related incidental reimbursement. Reimbursement requests must be submitted to Getaround within 7 days of the end of the trip in which the expense was incurred.

To request reimbursement, we ask that you submit a receipt for cleaning and pertinent documentation to us via our help center.

• You must submit a clear, paid invoice from a verifiable car cleaning vendor that serves the general public which includes valid contact information and location of service. This is especially important for mobile vendors.
• If there is physical evidence left in your vehicle, ensure you take photos _before and after_ your vehicle is cleaned. 
• Invoice must be dated with a clear description of service completed.
• We reserve the right to decline any reimbursement requests which cannot be confirmed with the cleaning service and the vehicle’s activity at our sole discretion.
• If there is physical damage in addition to an odor, kindly submit a separate damage claim for this incident.

You must submit documentation of the incident to us, including photos, payment receipts, and other forms of validation to receive reimbursement. This documentation should be submitted to Getaround support in no more than 7days after the incident occurred. 

As a Host, you are responsible for submitting clear, timely, and valid receipts from verifiable vendors serving the public in order to be eligible for any cleaning reimbursement. Submission of a receipt does not guarantee reimbursement of the expenses reflected on that receipt. If submitted receipts are discovered to be false, misleading, or otherwise modified, or if the frequency or amounts of reimbursements requested do not match the frequency or nature of the car's use on Getaround, reimbursement will be denied and access to the platform may be terminated in Getaround's sole discretion.