Getaround has a zero tolerance policy for smoking in Getaround vehicles.
To request reimbursement, we ask that you submit a receipt for cleaning and pertinent documentation to us via our help center.
You must submit documentation of the incident to us, including photos, payment receipts, and other forms of validation to receive reimbursement. This documentation should be submitted to Getaround support in no more than 2 weeks after the incident occurred.
As a Host, you are responsible for submitting clear, timely, and valid receipts from verifiable vendors serving the public in order to be eligible for any cleaning reimbursement. Submission of a receipt does not guarantee reimbursement of the expenses reflected on that receipt. If submitted receipts are discovered to be false, misleading, or otherwise modified, or if the frequency or amounts of reimbursements requested do not match the frequency or nature of the car's use on Getaround, reimbursement will be denied and access to the platform may be terminated in Getaround's sole discretion.