Renters are responsible for returning cars to in the same condition (or better!) as they found the car at the start of their trip.
At the beginning and end of each trip, the renter is prompted to take a walk-around inspection of the car. If they answer 'yes' to the questions "Is there damage" and "Is there a safety concern" they will be prompted to take a photo. As an Owner, you can review any submitted photos on the Trip page in the Getaround mobile app.
If you notice your car is damaged following a Getaround trip, report the damage via the Report Damage button in the Getaround mobile app. Submitting the damage report via the app (with photos and a few key details) will begin the Claims handling process.