Renters are responsible for returning cars to in the same condition (or better!) as they found the car at the start of their trip.
If you believe a renter returned your car excessively dirty after transporting a pet, please submit photos and any relevant receipts for cleaning to us via our help center. We may be able to reimburse you for having your car cleaned. Receipts must be submitted within 30 days of the trip in question.
As our cleaning reimbursement policy mentions, we are able to offer reimbursement for cleaning up to $45.00. We may also add a $15.00 earnings adjustment to compensate you for your time and effort to resolve the renter-incurred expense. We'll handle the renter side of things.