Renters are responsible for returning cars to in the same condition (or better!) as they found the car at the start of their trip.
If you believe a renter returned your car excessively dirty after transporting a pet, please submit photos and any relevant receipts for cleaning to firstname.lastname@example.org. We may be able to reimburse you for having your car cleaned.
As our cleaning reimbursement policy mentions, we are able to offer reimbursement for cleaning up to $45.00. We may also add a $15.00 earnings adjustment to compensate you for your time and effort to resolve the renter-incurred expense. We'll handle the renter side of things.