Guests may cancel a reservation within one hour of booking without penalty. For trips planned further in advance, Guests may also cancel up to 24 hours before the trip without penalty.
If a Guest cancels a reservation on your car without sufficient notice, you may request Guest cancellation reimbursement for the time the car was booked and unavailable for other potential Guests. The cancellation reimbursement provides you with 50% of your revenue from the cancelled reservation.
Extreme Weather Events and Emergencies
The safety of our members and your vehicle is always our top priority, and we understand that severe weather events can make it unsafe and inadvisable to be out on the roads. If your area is experiencing an extreme weather event (as deemed by the National Weather Service or another government agency) and a Guest would like to cancel a booking on your car, we will cancel the booking for the Guest with no cancellation fees.
If a Guest has canceled a booking on your car due to a severe weather event, in the interest of the Guest's safety and the safety of your car we will cancel the trip at no fee to the Guest. In such cases, there will be no payment or compensation for the canceled booking.