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The car I rented has a Radio Frequency (RF) pouch. What is it, and how do I use it?

All cars on Getaround that are equipped with a “smart” key fob have an RF pouch in which to store the key. The RF pouch allows you to store the “smart” key fob securely inside the vehicle.

The RF pouches provided by Getaround are silver and have a velcro enclosure on one end. The velcro end of the pouch must be securely fastened whenever the key is not in use. The RF pouch will be similar to the one below: 

What is a “smart” key fob?

Generally a car key is considered “smart” if it has one or more of the following characteristics:

  • Comfort Access: allows the person in possession of the key fob to unlock the vehicle through close proximity to the vehicle door.   
  • Driver Unlock Assist: allows the person in possession of the key fob to unlock the vehicle by pushing a button on the driver side door.
  • Push-to-Start: allows the person in possession of the key fob to start the car by simply pushing the start button when they are in the car. Please note that depending on the make and model of the vehicle, an RF pouch may not be required.

Why and how should I use the RF pouch?

RF pouches are made of special materials that block communication between the car and the “smart” key fob. When the “smart” key fob is not in an RF pouch, it communicates with the car, allowing you to perform the functions listed above. Leaving the “smart” key fob unprotected puts the car at risk for being accessed by someone other than you or another verified renter.

When you pickup and return your Getaround car, the car key should be stored in the RF pouch we have provided. The velcro end of the pouch must be securely fastened whenever the key is not in use. Failing to properly secure the “smart” key fob in the RF pouch is in violation of our Renter Policies and Procedures.

 It is imperative that you know how and when to use the RF pouch. If you have any questions about RF pouches, please reach out to us at help@getaround.com.

 

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