What is the fuel policy for Uber Partners?
All cars must be returned with a full tank of fuel to avoid a fuel charge for the missing fuel, which varies by market. This policy aims to ensure all Drive with Uber Driver Partners receives a car with a full tank. This way everyone can get on the road to start earning right from the start of their trip.
What happens if the car doesn’t have a full tank of fuel at the beginning of the trip?
As part of the walk-around inspection in the Getaround app, you will be asked to report the starting fuel level and take a photo of the car's fuel gauge. After submitting your inspection, our system will automatically reimburse you for the missing fuel in the form of a refund. If your refund amount exceeds your trip cost, you’ll be provided with an additional promo code which can be applied to any future trip.
What happens if I don’t return the car with a full tank of fuel?
As an Uber Driver Partner, you are responsible for returning the car with a full tank of fuel at the end of your trip. If a car is returned with less than a full tank of fuel, you will be charged for the cost of gas at a per-market rate, which can vary, depending on current market fuel rates.
What if the app doesn’t ask me to report fuel level?
If you’re not asked to report the fuel level at the start of your trip, please ensure that you have downloaded the latest version of the Getaround app. If you’re still having trouble after downloading the latest version of the Getaround app, please send a photo of the starting fuel level via our help center and make sure to fill up the tank at the end of your trip.
