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Drive with Uber Updates FAQ

What is the fuel policy for Uber Partners?

To continue providing vehicles at the lowest possible price – just $5/hr – the free fuel card will be discontinued.

As of 5/21/18, all cars must be returned with a full tank of fuel to avoid a $15 Fuel Fee plus the cost of fuel. This new policy aims to ensure you’ll receive a car with a full tank - allowing you to get on the road to start earning right from the start of your trip.

What if I booked a trip before May 21st?

If your trip was booked prior to May 21 and ends before May 31, Getaround will honor the previous fuel policy. Please return the car with a full tank of fuel at the end of the trip, and send your receipt to help@getaround.com for reimbursement.

What happens if the car doesn’t have a full tank of fuel at the beginning of the trip?

As part of the walk-around inspection in the Getaround app, you will be asked to report the starting fuel level and take a photo of the car's fuel gauge. After submitting your inspection, our system will automatically reimburse you for the missing fuel in the form of a refund. If your refund amount exceeds your trip cost, you’ll be provided with an additional promo code which can be applied to any future trip.  

What happens if I don’t return the car with a full tank of fuel?

As an Uber Driver Partner, you are responsible for returning the car with a full tank of fuel at the end of your trip. If a car is returned with less than a full tank of fuel, you will be charged for the missing fuel + a $15 Fuel Fee.

What if there’s a fuel card in the Drive with Uber kit in the car?

There will be a short transition period where you still may find a fuel card inside of the Drive with Uber kit. Please do not attempt to use these cards as they have been deactivated.

What if the app doesn’t ask me to report fuel level?

If you’re not asked to report the fuel level at the start of your trip, please ensure that you have downloaded the latest version of the Getaround app. If you’re still having trouble after downloading the latest version of the Getaround app, please send a photo of the starting fuel level to help@getaround.com and make sure to fill up the tank at the end of your trip.

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