If you're having trouble seeing your Getaround Car in the Uber Driver app, follow these troubleshooting steps:
- Make sure you’re approved to Drive with Uber in a Getaround car.
- See How do I sign up to drive with Uber on Getaround? for help signing up.
- Confirm you have booked a Drive with Uber trip by checking your Trip Confirmation Email.
- If you accidentally booked the wrong type of trip, contact Getaround support by tapping “Help” in the Getaround app.
- Make sure you’ve found the car and open your Trip screen in the Getaround app before troubleshooting.
- After the trip start time, tap the “Car Key” button in the Getaround app to get started.
- Tap the “Unlock & Inspect” button to unlock the car.
- Inspect the car for exterior/interior damage and upload any photos in your pre-trip inspection, if needed.
- Look for the physical car key usually found in the sun visor.
- Turn on the car and follow the instructions in the app to document the fuel level.
- Once you have completed pre-trip inspections, you should be ready to “go online”.
- Open the Uber Driver app on your phone.
- Tap “Go” on the main screen.
- You’re ready to pick up your first ride!
If you continue to have trouble going online in the Uber app, try these steps to verify if your Getaround car is properly assigned to your Uber account:
- Within the Uber Driver app, tap the navigation menu icon in the top left corner.
- Tap on “Account” at the bottom of the list.
- Tap on “Vehicles”.
- Check to see if the Getaround car has been assigned to you in the Uber Driver app.
- If you do see your Getaround car in the “Vehicle” section, you should be ready to go online.
- Tap “Go” on Uber Driver app main screen.
- If the Getaround car is missing from your “Vehicle” section, contact Getaround Support by tapping “Help” in the Getaround app.
