Getaround owners often have questions about how best to use the platform's technology to keep their car safe. Follow these guidelines and recommendations to helps us provide a safe car-sharing experience for all Getaround members.
- The Connect Device and Enhanced Security
- Securing Your Car with the App
- Choosing a Secure Home Location
- Purchasing and Installing a Lockbox
- Preparing Your Car for Listing
1. The Connect Device and Enhanced Security
The Getaround® Connect® is a hardware device installed in your car that makes car-sharing easy.
It facilitates real-time location tracking, keyless entry, and immobilization capabilities courtesy of its Enhanced Security feature.
Enhanced Security (ES) is a software feature that immobilizes your car when it’s not being used.
When ES is activated, it prevents your car from being started. After unlocking the car with the app, the car will start as normal
It is strongly recommended for most car owners to activate ES. In a few cases, such as when the car’s home location is a valet-accessed garage, ES should not be activated.
Turning On Enhanced Security
You can check your Enhanced Security setting anytime using the Getaround® desktop site (but not the app).
Simply click “manage” on the car you need to check. Then click “Connect” on the left side of the screen.
Now make sure to check the box that reads “Turn on Getaround Connect enhanced security.”
Remember: If Enhanced Security isn’t turned on, your car will not be immobilized!
2. Securing Your Car with the App
As a Getaround® owner, you have access to an exclusive suite of tools and information in the Getaround® app. Understanding the app is key to keeping your car secure.
The Getaround® app’s exclusive owner features can be found under the "Share" heading in the app menu. From here, navigate to the “Car Key” to lock and locate your car.
Lock: Locks the car doors and immobilizes the car through the Enhanced Security feature, preventing the car from starting.
Unlock: Unlocks the doors and enables the starter so the car can be driven. Do this when you’re using your car for personal use.
Remember: App-In, App-Out
App-In to the car when using it for personal use, and App-Out when you’re done to immobilize the starter. Lock the car with the app whenever you leave the key in the car!
When your car is not in a trip, you will be able to see its GPS location in the Getaround® app by clicking “Car Key.”
This feature allows owners to check on the car’s location at the end of a trip or when they need it for personal use.
GPS does not appear during a trip for the sake of the renter’s privacy.
3. Choosing the Right Home Location
The right Home Location can make all the difference when listing a car on Getaround®.
A good Home Location...
- … is someplace where you feel safe leaving the car, and where another member will feel safe picking it up.
- … is easily accessible. Getaround® encourages owners to check their cars within 24 hours of every trip.
- ... has good reception. Getaround®’s Connect® relies on cell reception to act on commands and to update the GPS.
4. Purchasing and Installing a Lockbox
Since you’ll be keeping a key in your car, installing a key lockbox is a quick way to add an extra layer of security while using Getaround®.
If you decide a lockbox is right for you, remember to add the combination to your car’s pick-up instructions.
When purchasing a lockbox, be sure to choose one with a shackle on top. The model pictured here is the KeyGuard SL-501. Pair it with a steel cable such as ones sold for bicycles.
To install a lockbox, use the cable to secure it to a seat post in the car, then connect the end loop to the lock’s shackle. It's important that the lock box can't be removed from the car without the combination.
5. Preparing Your Car for Its First Trip
Now that you understand how Getaround®’s technology works, and you’ve had time to consider a lockbox and the best home location, it’s time to prepare it for booking.
Remove Personal Items
Remove all personal items before your car’s first trip, including car accessories and phone chargers. Leave the Getaround® insurance card in the car.
- Remove car accessories
- Remove phone chargers
- Leave the Getaround Insurance card in the visor
If Your Car Is Push-to-Start...
Remember to leave your key in an RFID-blocking pouch. (Also known as a Faraday pouch.) They cost about $12, and they prevent the key from communicating with the car while it’s parked. Forgetting this step can drain your car battery and leave your key susceptible to signal spoofing.
Remove the key blade from the fob. Other Getaround® members won’t need it during a trip, and removing it prevents it from going missing. Store it someplace safe where you’ll remember it.
Keep Your Car Covered
Owners listing their cars on Getaround® must keep their cars insured as legally required. Getaround®’s insurance is only active during a trip. Keeping both collision and comprehensive coverage is highly recommended.
One key will be kept in your car while its listing is active, but Getaround® also requires owners to keep a spare key with them in case the primary key goes missing.