Host
Gas, Mileage, Tolls & Tickets
Tolls, gas, mileage, and other helpful information.
-
Host Fueling
We highly recommend keeping your gas tank full whenever possible. Keeping your gas tank full ...Read All
-
Guests Not Refueling
Guests are responsible to refill the fuel used during a trip. To make keeping track of fuel u...Read All
-
Traffic Tickets/Citations 101
Guests are liable for traffic tickets, parking citations, and other infractions that occur du...Read All
-
Towed Car
If your car has been towed, Getaround will provide you with all the information necessary to ...Read All
-
Mileage Limits for Guests
All cars on Getaround have a base mileage included with a trip, with the exception of cars sh...Read All
-
Tolls with Autotoll; Getaround's Automatic Toll Feature
Getaround Autotoll™ All cars shared on Getaround are automatically setup for Getaround AutoTo...Read All
Renter Feedback & Abuse
Reporting a renter for potential violations and feedback guidelines.
-
Getaround Dispute Moderation for Reviews
At Getaround, we believe in the importance of a comprehensive and transparent review system t...Read All
-
Car Returned Late
Guests are responsible for returning the car on time or extending it as needed through the Ge...Read All
-
Car Returned Improperly
Guests are required to follow the Parking Instructions noted in your car's profile when retur...Read All
-
Car Returned Damaged
Guests are responsible for returning cars to the same condition (or better!) as they found th...Read All
-
Car Returned Dirty
As a Host sharing your car on Getaround, you are expected to provide a clean car for your Gue...Read All
-
Car Returned with Smoke Odor
Getaround has a zero tolerance policy for smoking in Getaround vehicles. If there is photogra...Read All
Earnings & Payments
Earnings, payment, pricing, taxes and more.
-
Hawaii Shared Vehicles
To promote the businesses of hosts sharing vehicles in Hawaii, Getaround has implemented an a...Read All
-
Getting Paid
Receive Your Payments on PayPal with a Few Easy Steps Hosts on Getaround are paid via Paypal ...Read All
-
Earnings Overview
The Earnings Overview feature allows you to easily understand how your cars are performing on...Read All
-
Hourly Rate Pricing
In markets with hourly rate pricing (except for cars under our Drive with Uber Program), Geta...Read All
-
Setting a Trip Rate
When your car goes live on Getaround, we automatically set your car’s price at its recommende...Read All
-
How to Maximize Earnings
Your car’s monthly earnings and rental volume are based on a variety of factors including loc...Read All
Parking
Parking 101, street parking policies, and best practices.
-
Street Parking: Intro
If you live in a neighborhood where street parking is readily available, you may choose to sh...Read All
-
Street Parking: Host Responsibilities
We know that parking your car on the street may pose certain challenges for you and your Gues...Read All
-
Street Parking: Permits
If you share your car on Getaround and park your car on the street, you are responsible for a...Read All
-
Street Parking: Wear & Tear
If you park your car on the street, you should expect a certain level of wear and tear, the s...Read All
-
Asking Guests to Park in Spots Longer Than 24 Hours
While we understand that for some Hosts abiding by the 24-hour rule may be difficult, we are ...Read All
-
Dedicated Parking: Intro
Getaround has dedicated parking spaces available in nearly all of the markets where we curren...Read All
Managing Your Car
Car availability, responsibilities, and more.
-
Listing a Car with Getaround during the COVID-19 Pandemic
During this uncertain period, we are closely monitoring updates from the authorities in the ...Read All
-
Viewing Your Support Tickets
There may be times when customers must contact Getaround support for various issues. Keeping ...Read All
-
Reporting Out-of-Trip Damage or Theft
Reporting out-of-trip damage or theft to Getaround® allows Getaround to temporarily deactivat...Read All
-
Obtaining a Replacement Visor Organizer
A replacement visor organizer can be purchased from a retailer such as Amazon.com. Here is an...Read All
-
More Information on Owner Policies
You can find more information on our owner policies and procedures here. Our Host Policies an...Read All
-
Host Responsibilities
Hosts like you are at the heart of what makes car sharing on Getaround possible. As a key mem...Read All
Listing Your Car
Get your car up and running on Getaround.
-
Host Resource: Electric Vehicles on Getaround
Recommended Vehicle Description ***Important - This description is not all-inclusive. We r...Read All
-
The Listing Process
There are a few steps to take before your car can go live on the Getaround platform. Your loc...Read All
-
Sharing a Leased Car on Getaround
In most cases, hosts are able to share leased vehicles on Getaround. Before sharing your car,...Read All
-
Vehicles we accept
Is my vehicle eligible to be listed on Getaround? In order to share your car on Getaround, it...Read All
-
Vehicle Inspections
We recommend confirming Getaround Connect compatibility with an account manager before taking...Read All
-
The Getaround ConnectⓇ
The Getaround ConnectⓇ is an electronic device installed in Getaround cars that provides GPS ...Read All
Insurance & Damage Claims
Insurance policies, damage policies, wear and tear, and other information.
-
Claims: Repair with ServiceUp
Great news! Getaround has partnered with ServiceUp in order to manage your claim repairs an...Read All
-
Host Claim Payments
Hosts have two methods of receiving claim payment once a claim has been validated and the dam...Read All
-
Reporting and Following Up on a Claim
Reporting a Claim? It is important that new claims are reported through the appropriate chann...Read All
-
Getaround’s Vendor Policy for Repairs
If your vehicle needs to be repaired at a non Getaround Preferred repair facility, we must b...Read All
-
Towing and Storage
What should I do if I need a tow? Please contact us Getaround via the Help options in the m...Read All
-
Insurance: Information Card
All cars shared on Getaround are covered under Getaround’s insurance policy when on a Getarou...Read All
Rideshare and "Drive With Uber"
Setup, manage, and make the most out of Rideshare trips with Uber driver partners.
-
DWU: Rideshare+ Program Overview
Drive With Uber Rideshare+ Program Overview Rideshare+ is the second program offered under ...Read All
-
Claims and Insurance Coverage for Uber
Getaround & Uber collaborate to ensure hosts and drivers are covered during their combined us...Read All
-
Registering with the "Drive With Uber" Program
Thank you for your interest in the Drive With Uber program! To apply, please confirm your veh...Read All
-
"Drive with Uber" Program Locations
The Drive with Uber program is offered in the following cities: Atlanta, GA Baltimore, MD Bo...Read All
-
Car and Document Requirements
Submitting and Updating Information To enable the Drive with Uber feature on your vehicle, yo...Read All
-
Keeping a Vehicle Active with the Program
All vehicles shared with our Drive With Uber program need to pass Uber's vehicle requirements...Read All