Tolls, gas, mileage, and other helpful information for when your car is in an active trip on Getaround.
What should I do if a renter forgets to refuel?
Renters are responsible to refill the fuel used during a trip. To make keeping track of fuel ...Read All
What should I do if my car gets towed?
If your car has been towed, Getaround will provide you with all the information necessary to ...Read All
Are renters responsible for traffic tickets or parking citations?
Renters are liable for traffic tickets, parking citations, and other infractions that occur d...Read All
Is there a mileage cap for renters when using my car?
All cars on Getaround have a base mileage included with a trip. Additional mileage beyond the...Read All
What is Getaround's automatic toll feature, and how do I use it?
Getaround Autotoll™ is Getaround's automatic tolling feature for owners and renters. How it ...Read All
How do I register for Getaround Autotoll?
All cars shared on Getaround are automatically setup for Getaround AutoTollTM, our electronic...Read All
Information on what to do if a renter violates Getaround's Community Policies, how to report a renter for potential violations, and how to provide renter feedback.
What if a renter returns my car dirty or damaged?
Renters are responsible for returning cars to in the same condition (or better!) as they fou...Read All
How does Getaround screen renters?
Getaround is committed to building the safest carsharing community. Via our integration with ...Read All
Are renters allowed to use my disabled placard and/or plates?
No, it is against the law for renters to use disabled placards that were not issued to them. ...Read All
How can I submit feedback for my renters?
We recognize the importance of having a simple, clear, and responsive feedback system for own...Read All
What if a renter returns my car late?
Renters are responsible for returning the car on time or extending as needed through the Geta...Read All
What happens if a renter returns my car improperly?
Renters are required to follow the Parking Instructions noted in your car's profile when retu...Read All
Earnings summary, payment information, how taxes work, and other information related to pricing and earnings as a car owner.
Which ZIP codes are eligible for the Go Time Summer '19 Bonus?
For those Owners with cars that qualify to receive the Go Time earnings guarantee for the m...Read All
How are earnings calculated for the Go Time and Weekender earnings guarantees?
On July 2nd, 2019 we announced two new earnings guarantee programs, the Go Time guarantee and...Read All
The Earnings Overview feature allows you to easily understand how your cars are performing on...Read All
Washington D.C. Predictive Pricing Bonus Details
In the D.C. Metro area, we are offering a bonus of up to $450 to owners who switch onto Predi...Read All
What is the Early Adopter Bonus?
To show how much we appreciate our community of owners in Boston and New Jersey who helped us...Read All
Getaround Hourly Rate Pricing
In markets with hourly rate pricing, we automatically set your car’s price at its recommended...Read All
Information on how parking works, Getaround's street parking policy, and parking best practices.
What is Getaround dedicated parking?
Getaround has dedicated parking spaces available for rent in all of the areas where we curren...Read All
What is the street parking policy for owners?
We know that parking your car on the street may pose certain challenges for you and your rent...Read All
If I park my car on the street, what are my responsibilities as an owner?
If you live in a neighborhood where street parking is readily available, you may choose to sh...Read All
Can I ask renters to park my car in a spot that will be safe for longer than 24 hours?
While we understand that for some owners abiding by the 24 hour rule may be difficult, we are...Read All
Am I responsible for securing a street parking permit for my car?
If you share your car on Getaround and park your car on the street, you are responsible for a...Read All
If I park my car on the street, what kind of wear and tear should I expect?
If you park your car on the street, you should expect a certain level of wear and tear, the s...Read All
How to manage your car's availability, responsibilities as a car owner, and other information to help manage your car.
What are my responsibilities as a car owner?
Owners like you are at the heart of what makes sharing on Getaround possible. As a key member...Read All
Can I leave personal belongings in my car?
It's important to remember that as you share your car on Getaround, you may have several rent...Read All
California Safety Recalls FAQ
What is a safety recall? An safety recall occurs when a manufacturer (or the NHTSA) determi...Read All
What is Power Cycling?
What is Power Cycling? Power Cycling is a feature currently in beta which cycles the Connect ...Read All
How should I prepare for rentals?
Ensuring that your car is clean and well-maintained car makes Getaround a better experience f...Read All
My car has an Radio Frequency (RF) pouch. What is it, and why do I need it?
If your car is equipped with a “smart” key fob, Getaround will provide you with an RF pouch i...Read All
All the information you need to get your car up and running on Getaround.
What are the terms of Getaround's 30-day free trial?
All Getaround cars are equipped with a Getaround Connect™ - a unique hardware technology des...Read All
How do I list my car?
Getting Started To list your car: Go to https://www.getaround.com/sharecar. Enter the perti...Read All
Are there any restrictions on what car can be listed?
In order to share your car on Getaround, it must meet the following requirements: Be 2008 or...Read All
If my car is leased, can I share it on Getaround?
In most cases, owners are able to share leased vehicles on Getaround. Before listing your car...Read All
What is the Getaround Connect™?
The Getaround Connect™ is an electronic device installed in Getaround cars that provides GPS ...Read All
How much should I charge for my car?
When your car goes live on Getaround, we automatically set your car’s price at its recommende...Read All
Wear and tear policy, how Getaround's insurance policy works, and other information related to Getaround's insurance and damage policies.
What is Getaround Fix?
What is it?Getaround Fix is an iOS and Android app powered by Snapsheet to help increase the ...Read All
Questions about my Getaround Fix estimate
How is the appraisal and estimate completed?Your appraisal and estimate are completed by an e...Read All
I share my Subaru on Getaround. What should I know about maintenance?
As you know, cars of all makes and models are shared on Getaround, and as a result, we work h...Read All
What is Getaround’s vendor policy for repairs?
What is Getaround’s vendor policy for repairs? If your vehicle needs to be repaired at a no...Read All
How does Tow and Storage work?
What should I do if I need a tow? Please contact us at 1-866-Getaround as quickly as possib...Read All
Where can I find my insurance card?
All cars shared on Getaround are covered under Getaround’s insurance policy when in an active...Read All
Policies and guides for Getaround owners.
What is Getaround’s cancellation policy for owners?
Getaround is committed to fostering a courteous and responsible carsharing community. Our can...Read All
Where can I find more information on owner policies and procedures?
You can find more information on our owner policies and procedures here. Our Owner Policies ...Read All
My Issue Is...
- Which ZIP codes are eligible for the Go Time Summer '19 Bonus?
- How are earnings calculated for the Go Time and Weekender earnings guarantees?
- How do I extend a trip?
- How do I cancel a trip?
- How do I unlock the car?
- What happens if I'm in an accident?
- How do I find the car that I booked?
- What if the car I booked is not drivable at pickup?