Guest
Gas, Mileage, Tolls & Tickets
Tolls, gas, mileage, and other helpful information.
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Fuel
Car sharing and Gas In an effort to provide the best car sharing experience for everyone, we ...Read All
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Tolls
Getaround Autotoll™ All cars shared on Getaround are automatically set up for Getaround AutoT...Read All
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Mileage Cap
Cars on Getaround have a base mileage included with your reservation. Additional mileage beyo...Read All
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Traffic Tickets and Parking Citations
As a guest, you are liable for traffic tickets, parking citations, towing and impound fees, a...Read All
Getting Started
Getaround 101, eligibility, and other helpful information.
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Guest Resource: Electric Vehicles on Getaround
How can I ensure that I am knowledgeable about Electric Vehicles (EVs)? Are there any resourc...Read All
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The Getaround's Mission, Vision, and Values
OUR MISSION: What do we do? We connect safe, convenient, and affordable cars with people who ...Read All
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How and Where Getaround Works
What We Do Getaround is an online marketplace that connects Hosts and Guests from our car sha...Read All
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Getaround Eligibility
To join our car sharing community and drive a car through Getaround, you must be over 19 (22 ...Read All
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Using Getaround without an iPhone or Android Device
We highly encourage our users to use our mobile app, as you will need a smartphone with the G...Read All
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Car Reviews and Trip Feedback
Getaround guests can rate their carshare experience and provide feedback directly to Getaroun...Read All
Booking a Trip
Walkthrough of the booking process and trip changes.
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Getaround in Florida
Getaround Florida Beginning Tuesday, April 4th, all Getaround users in Florida will be intr...Read All
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Finding a Car and Booking a Trip
Renting a car on Getaround is simple and easy. Open the Getaround App or log in online at get...Read All
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Applying a Promo Code
Applying a promo code is easy. Simply enter the code at checkout and your discount will be ap...Read All
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Changing a Trip
If you need to extend a reservation you can do so from the Trip page in the Getaround mobile ...Read All
Pickup & Return
Locating your car, street parking, returning your car and more.
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Car sharing During the COVID-19 Pandemic
During this uncertain period, we are closely monitoring updates from the authorities in the m...Read All
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Unlocking a Car
You can get all the details about the car, the trip, and pickup instructions you need on your...Read All
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What if the car I booked is not drivable at pickup?
When you arrive to pick up a Getaround car and start your trip, it's important to take a mome...Read All
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Extending a Trip
If you're running late, be sure to extend your trip via the Getaround mobile app (iOS or Andr...Read All
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Dedicated Parking
Using our mobile app, you can search and filter for cars that have dedicated parking. Cars wi...Read All
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Locating a Booked Car
Each car on Getaround has a designated home location. A home location can be street parking n...Read All
Renter Policies & Fees
Responsibilities as a renter, and other important information.
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Getaround's Terms of Service
You can read our terms of service at https://www.getaround.com/terms. Additional community po...Read All
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Security Deposits
A security deposit may, in Getaround's sole discretion, be required on a per-Trip basis to g...Read All
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Roadside Assistance (Guest)
Getaround will assist with roadside assistance during all trips for any accidents and breakdo...Read All
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Booking Under the Age of 25
An Under 25 Fee is charged for every trip taken by Guests under the age of 25 in order to cov...Read All
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Pet Policy
While not all Getaround cars are pet-friendly, some hosts do allow pets. If you plan on bring...Read All
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Using Disabled Placards or Plates
It is against the law for guests to use disabled placards that were not issued to them. Guest...Read All
Damage & Insurance
Reporting visible damage, insurance policies, and other information.
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What to do in a car accident?
If you find yourself in an accident and someone is hurt, the first thing you should do is cal...Read All
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California DMV Form SR 1—Report of Traffic Accident Occurring in California
California law requires traffic accidents on a California street/highway or private property ...Read All
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Insurance 101
When you reserve a car through Getaround and you follow our Terms and Policies throughout you...Read All
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Protection Plans and Damage Fees
Damage Fees If damage occurs during your Getaround trip, you're required to pay the Damage Fe...Read All
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Chipped or Cracked Windshield
You should avoid driving with a chipped or cracked windshield as the natural course of drivin...Read All
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Permissive Driving
Regrettably, secondary drivers are not permitted on a North American Getaround Reservation. A...Read All
Pricing & Payment
Payment methods, how to pay for your trip, and other information
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Accepted Payment Methods
Getaround accepts credit cards from all major brands such as: Visa MasterCard ApplePay A...Read All
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Pay-As-You-Rent Model
Getaround does not have any membership fees. You simply pay as you rent! Additional fees are...Read All
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Booking Fees
To help operate the Getaround platform, including services like 24/7 customer support and cre...Read All
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Paying an Outstanding Balance
It is possible for your account to have an outstanding balance. This can occur if there is an...Read All
Driving with Uber
Special policies, pricing, payments, and more
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RIDESHARE+ Program Locations
The “Drive with Uber” Partnership consists of two different programs which are defined as:Rid...Read All
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Drive with Uber: Additional Booking Options for Uber Drivers
Uber Drivers who link their account to Getaround gain access to vehicles pre-approved for Ube...Read All
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Sign up to Drive with Uber on Getaround
Using Getaround to drive with Uber and deliver with Uber Eats is easy! Make sure you are a r...Read All
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Using Getaround to "Drive with Uber" or Deliver with Uber Eats
You can now find, unlock, and book Getaround cars nearby to Drive with Uber and deliver with...Read All
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Going Online in the Uber Driver App
If you're having trouble seeing your Getaround Car in the Uber Driver app, follow these troub...Read All
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Troubleshooting the Uber App After Signing Up
For detailed information about Getaround's sign-up process and how to book a Getaround car to...Read All