Renter

Gas, Mileage, Tolls & Tickets

Tolls, gas, mileage, and other helpful information for when you're in an active trip with a Getaround car.

• Who pays for gas?

  In an effort to provide the best carsharing experience for everyone, we do require that rente...Read All

• How do I pay for tolls?

  Getaround Autotoll™ When you pass through a toll plaza in a Getaround car and use an electron...Read All

• Is there a mileage cap?

  All cars on Getaround have a base mileage included with your trip. Additional mileage beyond ...Read All

• How are traffic tickets and parking citations handled?

  As a renter, you are liable for traffic tickets, parking citations, towing and impound fees, ...Read All

Getting Started

How Getaround works, eligibility requirements, and helpful information to get you started with Getaround.

• How do I leave a car review or feedback on a trip?

  Getaround renters can rate their carshare experience and provide feedback directly to Getarou...Read All

• How can I reach customer service?

  For In-trip Emergencies For in-trip emergencies, you can reach a Getaround Customer Happiness...Read All

• How Does Getaround Work?

  Getaround is an online marketplace the connects owners and renters from our carsharing commun...Read All

• Where is Getaround available?

  Getaround is available across the United States, and now available in Europe via the acquisi...Read All

• Am I eligible to book with Getaround?

  To join our carsharing community and drive a car through Getaround, you must be over 19 with ...Read All

• Why is Facebook required? What gets posted?

  Facebook is one of the authentication checkpoints required to verify your identity and help e...Read All

Pickup & Return

How to locate your Getaround car at the start of your trip, street parking policy, and other helpful information for car pickup and return.

• Sharing during the COVID-19 outbreak

  During this uncertain period, we are closely monitoring updates from the authorities in the m...Read All

• How do I extend a trip?

  If you're running late, be sure to extend your trip via the Getaround mobile app (iOS or Andr...Read All

• What are my responsibilities when returning a car?

  Cars must be returned to their ‘home location’ at the end of each trip, filled with gas, and ...Read All

• How Do I End My Trip

    When you are ready to finish your trip and return the car, remember to refill any gas that ...Read All

• What do I do if I left something in the car?

  Unfortunately we are not able to provide temporary access to any car on the Getaround platfor...Read All

• The car I rented has a lockbox, how does it work?

  The car’s lockbox contains everything you need to get on your way. To open the lockbox, you’l...Read All

Renter Policies & Fees

Getaround Community Policies, responsibilities as a renter, and other important information on Getaround's renter policies.

• Can I smoke in a Getaround car?

  All Getaround cars are NON-SMOKING. Please do not smoke in or near your Getaround car. If the...Read All

• Does Getaround charge a fee for renters under 25?

  An Under 25 Fee is charged for every trip taken by renters under the age of 25 in order to co...Read All

• Security Deposits

  A security deposit may, in Getaround's sole discretion, be required on a per-Trip basis to g...Read All

• Am I responsible for paying for any roadside assistance costs?

  Getaround will assist with roadside assistance during all trips for any accidents and breakdo...Read All

• If the car gets towed during or after my trip, am I responsible?

  You are responsible for paying any towing costs that occur during your trip—and for 24 hours ...Read All

• What happens if I misplace or lose the key to the car I'm renting?

  If you lose or misplace a Getaround car key during your trip, you will be solely responsible ...Read All

Booking Your Trip

How to book a trip, how to cancel your trip, and other information to help you through the booking process.

• How do I cancel a trip?

  You can cancel your trip yourself within the Getaround mobile app on iOS or Android, directly...Read All

• How do I unlock the car?

  You can get all the details about the car, the trip, and pickup instructions you need on your...Read All

• How do I book a car?

  Renting a car on Getaround is simple and easy. Open the Getaround App or log in online at get...Read All

• How do I change a trip?

  If you need to extend a reservation you can do so from the Trip page in the Getaround mobile ...Read All

• How do I apply a promo code?

  Applying a promo code is easy. Simply enter the code at checkout, and your discount will be a...Read All

• Can another driver use my car during my trip?

  No. As stated in the Authorized Drivers Only section of our Renter Policy, only the individua...Read All

Insurance & Damage

Reporting visible damage, how Getaround's insurance policy works, and other information related to Getaround's insurance and damage policies.

• What happens if I'm in an accident?

  If you find yourself in an accident and someone is hurt, the first thing you should do is cal...Read All

• What are Protection Plans and how do they work?

  Damage Fees If damage occurs during your Getaround trip, you're required to pay the Damage Fe...Read All

• How much do I pay if damage arises during my trip?

  Damage Fees If damage occurs during your Getaround trip, you're required to pay the Damage Fe...Read All

• If I let my friend drive, are they covered under insurance?

  No. As per the insurance summary in Getaround's Terms of Service, Getaround cars may only be ...Read All

• How does insurance work if I'm a renter?

  Getaround car insurance works very similarly to a personal policy. Whenever you reserve a car...Read All

• What if my windshield is chipped or cracked?

  You should avoid driving with a chipped or cracked windshield as the natural course of drivin...Read All

Pricing & Payment

Payment methods, how to pay for your trip, and other information on Getaround's pricing and payment policies.

• How do I pay my outstanding balance?

  It is possible for your account to have outstanding balance. This can occur if there is an is...Read All

• What is Getaround's Booking Fee?

  To help operate the Getaround platform, including services like 24/7 customer support and cre...Read All

• Why was I charged more than the price of my trip?

  As a security measure, we add a temporary authorization of up to $150—usually for first-time ...Read All

• How much does it cost to be a member?

  Nothing! You simply pay as you rent. Additional fees are applied to first time drivers to co...Read All

Driving with Uber

These FAQ's are for Renters who are renting Getaround cars to drive with Uber. Please note that driver partners who are renting with Getaround are subject to some policies and fees that differ from standard Getaround Renter Policies. If you'd like more information on how to sign up to drive with Uber on Getaround, visit getaround.com/drive-with-uber.

• How do I find the car that I booked?

  The car's home location and pickup/return instructions will be clearly noted in the Getaround...Read All

• What if the car I booked is not drivable at pickup?

  When you arrive to pick up a Getaround car and start your trip, it's important to take a mome...Read All

• Drive with Uber Fuel Policy FAQ

  What is the fuel policy for Uber Partners? All cars must be returned with a full tank of fue...Read All

• What do I do if the car I've rented is dirty at pick up?

  If the Getaround vehicle you rented is dirty when you arrive, take photos of the car's condit...Read All

• What if I lose a car key?

  If you lose or damage a Getaround car key during or after a Trip, you're responsible for all ...Read All

• What if I experience car trouble during my trip?

  Getaround provides 24/7 roadside assistance during your rental. If you experience car trouble...Read All

Promotions

• How can I find discounted cars for healthcare workers?

  As of 5/31/2020 we are no longer offering discounted trips for healthcare workers. We truly a...Read All