Tolls, gas, mileage, and other helpful information for when you're in an active trip with a Getaround car.
Who pays for gas?
In an effort to provide the best carsharing experience for everyone, we do require that rente...Read All
How do I pay for tolls?
Getaround Autotoll™ When you pass through a toll plaza in a Getaround car and use an electron...Read All
Is there a mileage cap?
All cars on Getaround have a base mileage included with your trip. Additional mileage beyond ...Read All
How are traffic tickets and parking citations handled?
As a renter, you are liable for traffic tickets, parking citations, towing and impound fees, ...Read All
How Getaround works, eligibility requirements, and helpful information to get you started with Getaround.
How Does Getaround Work?
Getaround is an online marketplace the connects owners and renters from our carsharing commun...Read All
Where is Getaround available?
Getaround is available across the United States, and now available in Europe via the acquisi...Read All
Am I eligible to book with Getaround?
To join our carsharing community and drive a car through Getaround, you must be over 19 with ...Read All
Why is Facebook required? What gets posted?
Facebook is one of the authentication checkpoints required to verify your identity and help e...Read All
What if I don't have an iPhone or Android?
If you do not have an iPhone or Android, don't worry! You can still use Getaround. You can al...Read All
How to locate your Getaround car at the start of your trip, street parking policy, and other helpful information for car pickup and return.
How do I extend a trip?
If you're running late, be sure to extend your trip via the Getaround mobile app (iOS or Andr...Read All
What are my responsibilities when returning a car?
Cars must be returned to their ‘home location’ at the end of each trip, filled with gas, and ...Read All
How Do I End My Trip
When you are ready to finish your trip and return the car, remember to refill any gas that ...Read All
What do I do if I left something in the car?
Unfortunately we are not able to provide temporary access to any car on the Getaround platfor...Read All
The car I rented has a lockbox, how does it work?
The car’s lockbox contains everything you need to get on your way. To open the lockbox, you’l...Read All
What is a "smart" key, and what does it mean for me as a renter?
Many newer cars, in particular push-to-start models, are equipped with a "smart" key fob. A "...Read All
Getaround Community Policies, responsibilities as a renter, and other important information on Getaround's renter policies.
Can I smoke in a Getaround car?
All Getaround cars are NON-SMOKING. Please do not smoke in or near your Getaround car. If the...Read All
Does Getaround charge a fee for renters under 25?
An Under 25 Fee is charged for every trip taken by renters under the age of 25 in order to co...Read All
What is the good faith deposit?
For members who have had one or more community violations, we may offer and charge a good fai...Read All
Am I responsible for paying for any roadside assistance costs?
Getaround provides 24/7 roadside assistance during all trips for any accidents and breakdowns...Read All
If the car gets towed during or after my trip, am I responsible?
You are responsible for paying any towing costs that occur during your trip—and for 24 hours ...Read All
What happens if I misplace or lose the key to the car I'm renting?
If you lose or misplace a Getaround car key during your trip, you will be solely responsible ...Read All
How to book a trip, how to cancel your trip, and other information to help you through the booking process.
How do I cancel a trip?
You can cancel your trip yourself within the Getaround mobile app on iOS or Android, directly...Read All
How do I unlock the car?
You can get all the details about the car, the trip, and pickup instructions you need on your...Read All
How do I book a car?
Renting a car on Getaround is simple and easy. Open the Getaround App or log in online at get...Read All
How do I change a trip?
If you need to change a reservation, you can let us know by calling 1-866-GETAROUND or emaili...Read All
How do I apply a promo code?
Applying a promo code is easy. Simply enter the code at checkout, and your discount will be a...Read All
Can another driver use my car during my trip?
No. As stated in the Authorized Drivers Only section of our Renter Policy, only the individua...Read All
Payment methods, how to pay for your trip, and other information on Getaround's pricing and payment policies.
Does Getaround charge a booking fee when renting a car?
Yes, a nominal booking fee will be charged for every trip. The fee is 3% of the trip price ($...Read All
Why was I charged more than the price of my trip?
As a security measure, we add a temporary authorization of up to $150—usually for first-time ...Read All
How much does it cost to be a member?
Nothing! You simply pay as you rent. Additional fees are applied to first time drivers to co...Read All
Reporting visible damage, how Getaround's insurance policy works, and other information related to Getaround's insurance and damage policies.
What happens if I'm in an accident?
If you find yourself in an accident and someone is hurt, the first thing you should do is cal...Read All
If I let my friend drive, are they covered under insurance?
No. As per the insurance summary in Getaround's Terms of Service, Getaround cars may only be ...Read All
How does insurance work if I'm a renter?
Getaround car insurance works very similarly to a personal policy. Whenever you reserve a car...Read All
What if my windshield is chipped or cracked?
You should avoid driving with a chipped or cracked windshield as the natural course of drivin...Read All
These FAQ's are for Renters who are renting Getaround cars to drive with Uber. Please note that driver partners who are renting with Getaround are subject to some policies and fees that differ from standard Getaround Renter Policies. If you'd like more information on how to sign up to drive with Uber on Getaround, visit https://www.getaround.com/drive-with-uber
How do I find the car that I booked?
The car's home location and pickup/return instructions will be clearly noted in the Getaround...Read All
What if the car I booked is not drivable at pickup?
When you arrive to pick up a Getaround car and start your trip, it's important to take a mome...Read All
Drive with Uber Fuel Policy FAQ
What is the fuel policy for Uber Partners? All cars must be returned with a full tank of fue...Read All
What do I do if the car I've rented is dirty at pick up?
If the Getaround vehicle you rented is dirty when you arrive, take photos of the car's condit...Read All
What if I lose a car key?
If you lose or damage a Getaround car key during or after a Trip, you're responsible for all ...Read All
What if I experience car trouble during my trip?
Getaround provides complimentary 24/7 roadside assistance during your rental. If you experien...Read All
My Issue Is...
- Which ZIP codes are eligible for the Go Time Summer '19 Bonus?
- How are earnings calculated for the Go Time and Weekender earnings guarantees?
- How do I extend a trip?
- How do I cancel a trip?
- How do I unlock the car?
- What happens if I'm in an accident?
- How do I find the car that I booked?
- What if the car I booked is not drivable at pickup?