Note: All new claims must be submitted directly via the Getaround app.
We recommend you add your vehicle name(s) to the description field to help expedite your request.
Please confirm your vehicle's name so we can help as quickly as possible.
Ash, cigarettes, discarded packaging, etc...
Please enter the name of the cleaning vendor. If you have not had your vehicle cleaned please remember to take photographs and upload them along with a clear receipt before submitting your ticket.
Please enter the phone number of the cleaning service provider
Please enter the cost reflected on the uploaded receipt
Please confirm the date the service was provided reflected on the uploaded receipt
Please make sure to upload a clear image of the receipt below before submitting your ticket
Please enter the address of the cleaning service provider
Remember to attach any relevant receipts for the quickest resolution.
Optional; if you have the access device number, record it here.
If there is a responsible guest, be sure to note their name and date of their reservation in the description field.
The Identification number on the citation. Please be sure to upload a full resolution photo of the citation as an attachment to this request, as well as a photo of your vehicle in your Getaround parking space where you received the citation.
Please include a photo of the vehicle as an attachment to this request.
The effective cancellation date can not be earlier than the 1st of the month following thirty (30) days notice.
Thirty (30) days prior notice before the 1st of the month is required. If the cancel date is less than thirty (30) days before the 1st of the month, you will be charged for full parking amount regardless of using the space or host status - including off-boarding.
You will still be responsible for paying the full parking subscription cost up until your effective cancellation date until the space is occupied by another car.
If this is related to your Getaround parking space's access device, please update your parking issue to "I have an issue with my Getaround parking space's access device"
Please enter the details of your request. A member of our support staff will respond as soon as possible.